Everything you need to know before buying — materials, care, customisation, and how to place your first order with confidence.
What's Inside
Browse Our Buying Guides
01🦴
What is Bone Inlay & Resin?
Learn about the materials we use, how they are made, and why they are considered luxury handcrafted products.
02🛒
How to Place an Order
Step-by-step guide for first-time buyers — from browsing our collection to confirming your order and delivery.
03🎨
Custom & Bulk Orders
How to request custom designs, private label products, and bulk wholesale orders for your business.
04🧽
Care & Maintenance
How to clean and maintain your bone inlay, resin, and wood products to keep them beautiful for years.
05📦
Shipping & Delivery
Everything about our delivery process — timelines, packaging, and what to expect when your order arrives.
06💬
FAQs for New Buyers
Most common questions answered — payments, returns, variations in handmade products, and more.
Guide 01
What is Bone Inlay & Resin?
Bone Inlay
Bone inlay is an ancient Indian craft technique where small pieces of natural bone (typically camel or buffalo bone) are hand-cut into intricate shapes and patterns, then individually set into a base material — usually MDF wood or solid wood — using resin filler.
Each piece takes skilled artisans days or even weeks to complete. The tiny bone pieces are arranged in geometric or floral patterns, creating stunning contrast between the white bone and the coloured base.
No two bone inlay pieces are ever exactly alike — slight variations in pattern and finish are the mark of genuine handmade artisanship, not a defect.
Resin inlay uses high-quality coloured resin instead of natural bone. This allows for a much wider range of colours, patterns, and finishes — from bold vibrant hues to soft pastels and metallic effects.
Resin pieces are equally labour-intensive — each design is still hand-crafted, with resin pieces individually cut and set. The result is a contemporary, colourful alternative to classic bone inlay.
Resin products are slightly more durable and moisture-resistant than bone inlay, making them ideal for kitchenware and tableware items.
Ethically sourced camel and buffalo bone. Hand-cut into precise shapes for inlay work. Creates the signature ivory-white contrast.
Premium Grade
🎨
Coloured Resin
High-quality pigmented resin available in hundreds of colours. Used for vibrant modern designs and kitchenware collections.
100+ Colours
🪵
Solid Wood & MDF
Sustainably sourced solid wood and high-grade MDF used as the base for furniture, frames, and home décor pieces.
Sustainable
🐚
Mother of Pearl
Genuine shell pieces used in our luxury furniture collection. Iridescent finish that reflects light beautifully.
Luxury Range
🔩
Brass & Metal
High-quality brass, copper, and metal hardware for handles, knobs, and jewellery accessories.
Anti-Tarnish
🐄
Buffalo Horn
Natural buffalo horn used in select jewellery and accessory pieces. Each piece unique in colour and pattern.
Natural & Unique
Guide 03
How to Place Your Order
01
Browse Our Collection
Explore our Shop or Collection pages. Note the product name, colour, and size you are interested in. You can also request our full product catalogue via email.
02
Contact Us with Your Requirements
Send us a message via our Contact page or WhatsApp with product details, quantity needed, your country, and any customisation requirements.
03
Receive a Quote
We send you a detailed quote including product price, shipping cost to your country, production timeline, and payment terms within 24 hours.
04
Request a Sample (Recommended)
For bulk orders, we strongly recommend ordering a sample first. This ensures you are 100% happy with quality before committing to a large order.
05
Confirm & Pay Deposit
Once you approve the quote (and sample), confirm your order and pay the agreed deposit. We accept bank transfer, PayPal, and other secure methods.
06
Production & Dispatch
Your order is handcrafted, quality checked, packed securely, and dispatched. You receive full tracking details and shipping documents.
Guide 04
Care & Maintenance Tips
💧
Avoid Excess Water
Bone inlay products should not be soaked in water. Clean with a slightly damp cloth only. Dry immediately after cleaning.
☀️
Keep Away from Direct Sunlight
Prolonged exposure to direct sunlight can cause the bone to yellow or the resin colours to fade. Keep in shaded or indoor areas.
🧴
No Harsh Chemicals
Avoid bleach, acid-based cleaners, or abrasive scrubbers. Use only mild soap and water or a dry soft cloth for cleaning.
🌡️
Avoid Extreme Heat
Do not place hot items directly on bone inlay or resin surfaces. Use coasters or heat pads under hot cups and dishes.
🪣
Regular Dusting
Dust regularly with a soft dry cloth. For furniture pieces, a light coat of beeswax polish once a month keeps wood looking fresh.
📦
Storage
When storing, wrap pieces in soft cloth or bubble wrap. Avoid stacking heavy items on top of delicate inlay pieces.
Guide 05
Frequently Asked Questions
Why does my product look slightly different from the photo? +
Every RB Artisan product is 100% handmade by skilled artisans. Natural slight variations in pattern, colour, and finish are a sign of genuine handcraftsmanship — not a defect. No two pieces are ever exactly alike, which makes each one truly unique.
Can I request a specific colour or design? +
Yes! We welcome custom colour and design requests, especially for bulk orders. Simply contact us with your requirements and we will create samples for your approval before full production begins.
What is the minimum order for wholesale? +
Our minimum wholesale order is 10 pieces per design. For custom or private label orders, minimum is 50 pieces. Samples can be ordered as a single piece — the sample cost is adjusted against your bulk order.
How long does production take? +
Standard in-stock items: 7–15 business days. Custom/made-to-order pieces: 15–30 business days depending on complexity and quantity. We always confirm the exact production timeline before you confirm your order.
Do you offer private label / white label? +
Yes! We offer full private label and white label services. Your logo, brand name, and custom packaging can be applied to any of our products. Minimum 50 pieces required for private label orders.
What payment methods do you accept? +
We accept bank transfer (SWIFT/IBAN), PayPal, and other secure payment methods. For bulk orders, we typically require a 30–50% deposit before production, with the balance paid before shipment.
Is bone inlay ethically sourced? +
Yes. We use natural bone sourced as a by-product of the food industry — no animals are harmed solely for their bone. We are committed to ethical sourcing and sustainable production practices throughout our supply chain.
Still Have Questions?
We're Here to Help
Our team responds to all inquiries within 24 hours. Whether you are a first-time buyer or an established retailer — we are happy to guide you.
