Everything you need to know about trading with RB Artisan — payment terms, quality standards, legal terms, and wholesale conditions.
At a Glance
Our Trade Overview
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Minimum Order
10 pieces per design for wholesale. 1 piece for samples. 50+ for custom/private label.
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Payment Terms
50% deposit before production. Balance before shipment. Flexible for long-term partners.
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Shipping Terms
FOB India as standard. CIF available on request. Air and sea freight options.
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Quality Policy
Every order inspected before dispatch. Photos shared. Sample approval before bulk production.
Key Terms
Trade Terms & Conditions
Minimum Order Quantity10 Pieces / Design
Sample MOQ1 Piece
Custom / Private Label MOQ50+ Pieces
Lead Time — Standard15–25 Business Days
Lead Time — Custom20–35 Business Days
Sample Lead Time7–15 Business Days
Deposit Required50% Before Production
Balance PaymentBefore Shipment
Shipping TermsFOB India / CIF
Shipping MethodsAir Freight / Sea Freight
CurrencyUSD / GBP / EUR / AED
OriginMade in India
Payment
Payment Methods & Schedule
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Bank Transfer (SWIFT / IBAN)
International wire transfer. Most preferred method for large orders. Full banking details provided on invoice.
Preferred
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PayPal
Available for smaller orders and sample payments. PayPal fees applicable on transaction.
Available
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Western Union / Money Gram
Available for buyers in regions where bank transfer is not convenient.
Available
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Letter of Credit (LC)
Available for large bulk orders from established buyers. Contact us to arrange LC terms.
On Request
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Wise / Other Platforms
Wise (formerly TransferWise) and other international transfer platforms accepted.
Available
Payment Schedule
Sample Order100% Upfront
Standard Wholesale50% Deposit + 50% Before Ship
Custom / Private Label50% Deposit + 50% Before Ship
Long-Term PartnersFlexible Terms Available
Sample CostAdjusted in Bulk Order
Invoice CurrencyUSD / GBP / EUR / AED
Tax / VATExport — Zero Rated
Quality
Our Quality Standards
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Pre-Shipment Inspection
Every order is individually inspected before packing. Photos and videos shared with buyer for final approval before dispatch.
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Sample Approval Policy
Bulk production only begins after you have physically approved the sample. This guarantees the final product matches your expectations exactly.
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Size & Finish Consistency
All pieces in a bulk order are checked for size consistency and finish quality. Minor natural variations inherent to handmade products are expected and disclosed.
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Handmade Variation Policy
As all products are 100% handmade, slight natural variations in pattern, colour tone, and finish are not considered defects. This is disclosed to all buyers upfront.
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Damage in Transit
We pack every order securely with bubble wrap and double-wall cartons. In the rare event of transit damage, photographic evidence must be provided within 48 hours of receipt.
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Replacement Policy
Confirmed manufacturing defects or transit damage (with evidence) are replaced or credited in the next order. We stand behind every product we make.
Legal
Legal Terms
1. Order Confirmation
All orders are confirmed only upon receipt of the agreed deposit payment. Verbal or written discussions prior to deposit payment do not constitute a binding order. RB Artisan reserves the right to adjust pricing for orders not confirmed within 30 days of quotation.
2. Cancellation Policy
Orders may be cancelled before production begins, subject to a 10% administrative fee on the deposit. Once production has started, the deposit is non-refundable. Custom or private label orders cannot be cancelled once production has commenced under any circumstances.
3. Intellectual Property
All designs created exclusively for a buyer remain the intellectual property of that buyer upon full payment. RB Artisan retains the right to produce and sell standard catalogue designs to any other buyer. Custom designs are kept strictly confidential and not shared with competitors.
4. Returns & Refunds
Returns are accepted only for confirmed manufacturing defects or items significantly different from the approved sample. Photographic evidence must be submitted within 48 hours of delivery. Returns are not accepted for natural handmade variations, colour differences due to screen calibration, or buyer preference changes after order confirmation.
5. Confidentiality
RB Artisan treats all buyer information, pricing, designs, and business discussions as strictly confidential. We do not share buyer details, designs, or order information with any third party without explicit written consent.
6. Governing Law
All trade agreements between RB Artisan and international buyers are governed by the laws of India. Any disputes shall first be resolved through mutual discussion. If unresolved, disputes are subject to arbitration under Indian law.
7. Force Majeure
RB Artisan shall not be held liable for delays or failure to deliver caused by circumstances beyond our reasonable control including natural disasters, government restrictions, port closures, or global supply chain disruptions. We will notify buyers promptly of any such delays.
Ready to Trade?
Let's Start a Partnership
Contact us to discuss your requirements, request a catalogue, or get a wholesale price list. We respond within 24 hours.
